Skip to content
LoglunedebugContact sales

Terms of Service

Effective date: 2026-07-17

Navigation

Part Clauses Purpose
A. Contract and access 1–4 identify the parties, contract, eligibility, account, and Service
B. Billing contract 5–7 allocate payment responsibilities and state renewal, cancellation, and refund rules
C. Data and conduct 8–13 govern customer data, flag definitions and reproduction, acceptable use, providers, service changes, suspension, and IP
D. Risk and agreement mechanics 14–16 state warranties, liability, operator structure, disputes, versioning, and contract mechanics
E. Operational and regional supplements 17–21 govern security reports, exports, complaints, local-law variations, AI position, and account lifecycle

Part A — Contract and access

1. Who we are and these Terms

Loglune is a business debugging service available at https://loglune.com. Contact: support@loglune.com. In these Terms, “Loglune,” “we,” “us,” and “our” refer to the Service provider. Loglune is a feature-flag and configuration platform: you define and manage flags, configuration, and targeting in Loglune, which records the append-only history of every change and reconstructs any past version so you can reproduce a production configuration state for time-travel debugging. In these Terms, “you” and “Customer” refer to the organization that agrees to these Terms, and “Authorized User” refers to an individual you permit to use the Service under your account. These Terms govern access to and use of the Loglune website, web application, account, subscription features, and support services (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms and acknowledge the Privacy Notice and Cookie Notice. If mandatory law applicable to you gives rights that cannot be limited by contract, these Terms do not restrict those rights.

These Terms and any terms displayed at checkout form the agreement for paid use. The Privacy Notice describes data processing and is not treated as consent where consent is legally required. If the terms conflict, the checkout terms control the particular transaction and these Terms control use of the Service, recurring billing, cancellation, and refunds. Mandatory law controls over all of them. Headings are for convenience and do not limit a provision. “Including” means “including without limitation.” A reference to law includes amendments and replacement legislation. The singular includes the plural where the context permits.

2. Eligibility

The Service is offered to businesses and other organizations acting in a commercial or professional capacity. To create an account or accept these Terms, you must be at least 18 years old, have the legal capacity to enter into this agreement, and have authority to bind the organization on whose behalf you act. Loglune is not directed to children and is not a consumer product. By using Loglune, you represent that the information used to establish eligibility is accurate and that you are not prohibited from receiving the Service under applicable law. Loglune is not offered in a jurisdiction or to a person where providing it would be unlawful, subject Loglune or its providers to an unaccepted regulatory obligation, or violate an applicable sanctions or export-control restriction. You are responsible for the acts and omissions of your Authorized Users as if they were your own. You must ensure that each Authorized User is bound by terms consistent with these Terms and that access is limited to individuals who need it for your internal debugging and support work.

3. Your account

Loglune uses Cloudflare Access to authenticate accounts, with sign-in through a configured identity provider (such as GitHub or GitLab) and optional passkey verification. You must provide accurate information, protect access to your account and the credentials and devices your Authorized Users rely on, and notify us promptly at support@loglune.com if you believe your Loglune account has been compromised. You may not transfer, sell, or share your account outside your organization. You are responsible for activity conducted through your account and Authorized Users, but you are not responsible for unauthorized activity caused by our failure to use reasonable security. You must not create accounts through bots, scripts, bulk registration, false identities, or methods intended to avoid account, seat, or usage limits. You must keep your account email available so that you can receive security, billing, legal, and service notices. You must promptly remove Authorized Users who no longer need access, revoke compromised sessions, and take reasonable steps requested by Loglune to secure the account. Support may require proportionate proof of account control before changing account information, restoring access, processing an export, or discussing account-specific data.

4. The Service and plans

Loglune provides tools to define and manage feature flags, configuration, and targeting, to record and version every change as an append-only history, and to reconstruct a past version and deliver it through the Loglune SDK so you can reproduce a configuration state for debugging. The reproduced state is delivered to your own development, CI, or staging environment through the SDK; Loglune does not host the compute on which you exercise it. Loglune may offer the plans shown on the pricing and checkout pages. The current price, included features, seat and usage limits, billing period, and available currencies are shown at checkout. The Team plan is priced at USD 50 per seat per month with a five-seat minimum, includes 100 reproductions per month, and charges USD 4 per additional reproduction, unless a different price is displayed at checkout. Enterprise pricing is available by contacting sales. We may add, change, or discontinue features. If a change materially reduces a paid core feature, we will normally provide at least 30 days’ advance notice and allow affected subscribers to cancel before the change takes effect. A shorter period may apply where immediate action is required for security, legal compliance, or circumstances outside our reasonable control. Plan limits may differ by seat count, storage, or reproduction volume. Attempting to obtain a paid feature without a valid subscription or to avoid reproduction metering is a circumvention of the Service. A purchase is not contingent on any future feature, roadmap, statement, prototype, or expected capability unless expressly included in the checkout description. Loglune may install or require security, compatibility, and legal updates. You are responsible for using a supported browser and environment, maintaining network access, and installing browser or operating-system updates reasonably necessary for secure use. Loglune may offer beta, preview, or experimental features ("Beta Features"), including additional platform capabilities. Beta Features are provided without warranty and may be modified or discontinued without advance notice. They do not represent a commitment to release a production feature and do not create a conformity obligation unless marketed as part of the paid service at checkout.

Part B — Billing contract

5. Subscription and payment processing

The Loglune subscription is billed per seat and renews automatically each billing period until cancelled. Purchases are processed through Stripe, which acts as our payment processor. Loglune is the seller of the subscription. Stripe processes card and billing information, provides transaction receipts, and manages transaction-level fraud prevention and payment support. Loglune does not receive or store your full card number. Applicable sales tax, VAT, GST, and other indirect transaction taxes are calculated and applied as required by law and shown at checkout or on the invoice. Loglune remains responsible for the Service, product descriptions, account access, product support, these Terms, the Privacy Notice, and rights relating to the digital service. By submitting a payment method, you authorize Loglune, through Stripe, to charge the amounts disclosed at checkout and on each renewal until cancellation, including seat charges and metered reproduction overage. Stripe’s payment-method, fraud, dispute, and payment-support terms apply to its activities. Loglune may receive transaction status, customer and subscription identifiers, renewal dates, refunds, disputes, and limited billing information but does not control a card issuer, payment network, local payment method, foreign-exchange rate, or bank authorization decision. A payment authorization does not guarantee successful collection or uninterrupted access.

6. Renewal, cancellation, and failed payments

Before purchase, checkout displays the product, price, seat count, metering terms, currency, applicable tax treatment, billing period, renewal terms, and cancellation method. You may cancel online at any time through Account → Manage subscription. Cancellation stops future renewals; the subscription remains available until the end of the current paid period unless applicable law requires otherwise. If the online control is unavailable, contact support@loglune.com. Stripe may retry a failed payment; access normally remains available during a seven-day grace period and may then be suspended without deleting your stored flag definitions. Reinstatement may require a new checkout at the then-current price. Cancellation, account deletion, removal of a payment method, and a chargeback are different actions. We will not delete your stored flag definitions or account data solely because a subscription payment fails.

7. Refunds and mandatory rights

Fees are not refunded or prorated for unused time, seats, or reproductions where law permits. This does not limit remedies for non-supply or non-conformity, duplicate, unauthorized, or incorrect charges, a refund approved through Stripe, or another mandatory right. Nothing in these Terms excludes a mandatory right to a refund, conformity, a price reduction, or termination of a defective digital service that applies to you under law that cannot be excluded by contract. A statement that fees are non-refundable applies only where the law permits.

Part C — Data and conduct

8. Customer data

You retain ownership of the feature-flag definitions, configuration data, targeting rules, change history, metadata, and other content you create, manage, or generate through Loglune (“Customer Data”). You grant Loglune a limited, non-exclusive license to host, store, transmit, version, display to you, back up, deliver, and export Customer Data only as needed to operate the Service or follow your instructions. This license does not permit us to use Customer Data for advertising, sale to data brokers, cross-context behavioral advertising, or training general-purpose AI models. You represent that you have the rights and authority needed to create and store Customer Data, including any targeting rules, segment keys, or user identifiers your flag definitions may contain, and that your use of the Service will not violate applicable law or another person’s rights. Where your flag definitions or targeting rules contain personal data of your end users, you act as the controller for that data and Loglune acts as your processor as described in the Privacy Notice. You are responsible for the legality, accuracy, and appropriateness of Customer Data and for obtaining any consent or providing any notice needed before you enter information that identifies another person. Loglune does not acquire ownership merely because the Service stores Customer Data. The license ends when Customer Data is deleted from active systems, except for limited copies retained temporarily in backups, legal holds, fraud-prevention records, or deletion-suppression records as described in the Privacy Notice. The license survives only to the extent and for the period technically or legally necessary for those purposes. Loglune is a debugging aid, not your publisher, editor, fiduciary, records custodian, or long-term archive, and is not a substitute for your own testing, backups, or production controls. Reproducing a configuration does not guarantee that a defect will appear, that it will be fixed, or that the reproduced environment matches production in every respect. You remain responsible for your own systems, data, and release decisions. This does not reduce Loglune’s express security, deletion, consumer-law, or data-protection obligations.

9. Flag management and reproduction

You define and manage your feature flags, configuration, targeting rules, and segments directly in Loglune. Loglune records every change as an append-only history and is the system of record for that history. It does not connect to, and does not require credentials or access tokens for, any third-party feature-flag provider. A flag definition is the rule set you configure, not the evaluated result for any single end user, and it may contain targeting rules that include segment keys or user identifiers. Loglune reconstructs any past version by folding the recorded change history to a chosen point in time or version, publishes the reconstructed rule set as a private, versioned object with associated metadata (such as customer, version, and change time), separated by customer, and delivers it to your development, CI, or staging environment through the Loglune SDK. A reconstructed version is used only to deliver a reproduction to you and is not used for any other purpose. Your application evaluates the delivered rule set inside your own process using the SDK. You are responsible for the flag definitions and configuration you create, for the environment into which you deliver a reproduction, and for excluding any secret or personal data you do not intend to include. Reconstructed data leaves Loglune’s controls once you deliver or export it into your own environment. Loglune applies access controls, private storage, encryption in transit and at rest through its infrastructure providers, and per-customer separation, and does not authorize cross-customer access to your flag definitions or reconstructed versions. No technical system can eliminate every risk, and Loglune may require migration to a supported format as standards change.

10. Acceptable use

You must not:

  • use the Service for unlawful activity or to infringe another person’s rights;
  • capture, store, or transmit material when doing so is itself unlawful, infringes intellectual-property, privacy, publicity, confidentiality, or data-protection rights, or exploits or endangers a child;
  • use Loglune to plan, coordinate, facilitate, or conceal conduct that creates a specific and credible risk of serious harm;
  • introduce, distribute, or store malware, ransomware, spyware, credential-theft tools, phishing, unsolicited bulk communications, or code intended to damage or secretly monitor another person;
  • attempt unauthorized access, probe, scan, scrape, crawl, or benchmark the Service by automated means in a manner that violates published machine-readable instructions, exceeds normal use, or threatens security or availability;
  • discover, use, disclose, or retain another customer’s credentials, session, identifiers, flag definitions, metadata, or vulnerability without authorization;
  • bypass or evade authentication, seat or usage limits, payment controls, rate limits, quotas, geographic restrictions, subscription controls, reproduction metering, deletion records, technical protection measures, or enforcement action;
  • impersonate another person, modify headers or identifiers, forge requests or webhooks, interfere with logs, or falsely suggest affiliation, endorsement, origin, or ownership;
  • copy, frame, mirror, resell, sublicense, or commercially exploit the Service or its non-public interfaces except with written permission;
  • reverse engineer, decompile, or disassemble the Service or any part of its software, protocols, or interfaces;
  • share, transfer, lend, or allow use of an account, subscription, credentials, or session outside your organization or beyond your purchased seats;
  • use automated tools, scripts, or services to create accounts, inflate or evade reproduction metering, manipulate features, circumvent limits, or interact with the Service in a manner not intended for authorized use; or
  • encourage, assist, or permit another person to do anything prohibited by these Terms.

Loglune may investigate suspected abuse using information it lawfully possesses, preserve relevant records, limit affected functions, and cooperate with valid legal process. Unauthorized access, intrusion, data exfiltration, denial of service, credential theft, exploitation of a vulnerability, or any other conduct that constitutes a criminal offense under the Unfair Computer Access Act (不正アクセス禁止法), the Penal Code of Japan, the Computer Fraud and Abuse Act, the Computer Misuse Act, or any other applicable criminal statute will be reported to law enforcement and prosecuted to the fullest extent permitted by law. Loglune reserves the right to pursue civil damages, injunctive relief, and recovery of investigation and remediation costs against any person who engages in such conduct. A violation of this section may result in immediate and permanent termination without prior notice or refund.

11. Third-party services

Loglune relies on third-party services for authentication, hosting, storage, security, monitoring, analytics, and payments. Their own terms and privacy notices may apply when you interact directly with them. The current providers and their roles are listed in the Third-party Services List. We remain responsible for our selection and use of processors as required by applicable law. You are responsible for your own agreements with the identity provider you sign in through and for the credentials your Authorized Users use to access Loglune. Third-party services may change, become unavailable, reject a transaction, suspend an integration, or apply their own eligibility and technical requirements. To the extent permitted by law, Loglune is not responsible for a third party’s independent acts, content, terms, privacy practices, network, or account decisions. This does not excuse Loglune from duties concerning its own integration, instructions to processors, vendor selection, or the conformity of the Loglune service. Links to external sites are provided for convenience or required disclosures. A link does not constitute ownership, control, endorsement, warranty, or acceptance of responsibility for the external site.

12. Service changes, suspension, and termination

We may update the Service for security, legal, technical, or product reasons. We will notify you in advance of a material adverse change where reasonably possible. Temporary interruption may occur for maintenance, incident response, provider failure, or another event beyond reasonable control. Loglune will use reasonable efforts to restore service but does not promise a service-level percentage or service credit unless stated in a separate written agreement. If we discontinue the Service, we will provide reasonable advance notice and an opportunity to export Customer Data. If a paid service is discontinued before the end of a paid period, we will provide any refund required by law. We may suspend or terminate access if we reasonably believe that you materially breached these Terms, your use creates a genuine security or legal risk, payment remains overdue, or suspension is required by law or a valid order. Unless immediate action is necessary or notice is legally prohibited, we will provide the reason, effective date, and a reasonable opportunity to correct the issue or appeal. Where practical, we will also allow you to export Customer Data before termination. You may stop using Loglune, cancel the subscription, or request account deletion at any time. Cancelling the subscription does not itself delete your account or stored flag definitions. Loglune may act immediately and without prior notice when delay could expose a person to serious harm, compromise security, violate law or a binding order, enable continuing fraud or abuse, or materially impair the Service. We may limit only the affected feature where a narrower measure is reasonably available. After termination, your authorization to use the Service ends. Accrued obligations, disclaimers, liability limitations, dispute terms, and provisions that by their nature should survive remain effective. Loglune may preserve records reasonably necessary for abuse investigation, disputes, enforcement, or legal compliance, subject to the Privacy Notice.

13. Intellectual property

Loglune’s software, source code, object code, algorithms, data structures, interface designs, user-experience flows, branding, artwork, icons, illustrations, documentation, API specifications, and all derivative works are owned by Loglune or its licensors and are protected by copyright, trademark, trade-secret, unfair-competition, and other intellectual-property laws of Japan and international treaties. The name "Loglune," the Loglune logo, trade dress, domain names, and associated marks belong to Loglune or its licensors. Use of these marks without prior written permission in advertising, product names, domain names, social-media handles, app-store listings, or any context likely to cause confusion, dilution, or false association is prohibited and will be pursued as trademark infringement. Subject to these Terms, Loglune gives you a limited, non-exclusive, non-transferable, and revocable right to use the Service for your internal debugging and support work. This right does not transfer ownership of Loglune technology, grant any license to Loglune’s intellectual property beyond ordinary use of the Service, or affect your ownership of Customer Data. All rights not expressly granted are reserved. No implied license arises from access to the Service, purchase of a subscription, receipt of support, review of public documentation, or any other interaction. Third-party software, fonts, libraries, and other components may be governed by separate licenses. Loglune’s software architecture, event-sourced data model, ruleset format, reconstruction pipeline, SDK delivery, and server-side logic constitute trade secrets and confidential information. Unauthorized acquisition, disclosure, or use of these trade secrets through reverse engineering, unauthorized access, employee solicitation, or any other means is prohibited and will be prosecuted under the Unfair Competition Prevention Act (不正競争防止法), the Defend Trade Secrets Act, and any other applicable trade-secret or unfair-competition statute. If you voluntarily provide an idea, suggestion, correction, or feedback about Loglune, you grant Loglune a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable license to use, modify, commercialize, and incorporate that feedback without payment or attribution. This does not transfer ownership of Customer Data or confidential support material unrelated to the feedback. To report alleged infringement, send the claimant’s contact information, identification of the protected work, identification and location of the challenged material, the basis of the claim, a good-faith statement, an accuracy and authority statement, and any legally required signature to support@loglune.com. Loglune may request missing information, forward a notice or counter-notice where lawful, restrict challenged material, and terminate repeat infringers when required. A knowingly false notice may create liability. Loglune actively monitors for unauthorized reproduction, distribution, and derivative use of its software, designs, and content. Infringement will be met with takedown requests, cease-and-desist demands, and civil or criminal proceedings seeking damages, disgorgement of profits, injunctive relief, and recovery of legal costs.

Part D — Risk and agreement mechanics

14. Warranties, liability, and operator structure

We use reasonable care and skill to provide the Service. We do not promise that it will be uninterrupted, error-free, or compatible with every provider or environment. To the extent permitted by law, the Service is provided without additional implied warranties. This does not exclude any statutory guarantee, conformity obligation, update duty, or remedy that cannot legally be excluded, including protections available to a customer that qualifies as a consumer under mandatory law. To the fullest extent permitted by applicable law, Loglune disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, and results arising from course of dealing or usage of trade. These disclaimers apply only where and to the extent valid for the particular customer and claim. Loglune does not warrant that a flag definition, reproduction, reconstructed version, metadata, export, or availability indicator is complete, current, faithful to production, suitable for a particular decision, or free from input error. You remain responsible for verifying a reproduction before relying on it. Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence where applicable, or death or personal injury caused by negligence. Where limitation is permitted, Loglune is not liable for losses that were not reasonably foreseeable when you accepted these Terms. Loglune’s aggregate liability relating to the Service will not exceed the total amount you paid for the Service during the 12 months before the event giving rise to the claim. These limitations do not reduce mandatory remedies available to a customer that qualifies as a consumer under applicable law. To the extent permitted by law, Loglune is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, business opportunity, goodwill, anticipated savings, or business interruption; or loss caused by a customer’s compromised credentials, misconfigured environment, unlawful content, failure to export, provider outage, or action taken by an independent provider. A label does not exclude a loss that applicable law treats as a direct and recoverable consequence. Each exclusion and limitation is independent, applies regardless of the theory of liability, and applies even if a remedy fails of its essential purpose or a party was advised that a loss was possible, but only to the maximum extent permitted by applicable law. The allocation reflects that Loglune is a usage-priced business tool and cannot assume unlimited risk. The liability cap, damage exclusions, and indemnity provisions in these Terms define the maximum economic exposure arising from the Service to the extent permitted by applicable law. By using the Service, you acknowledge that the pricing, feature set, and commercial viability of Loglune depend on these limitations and that removing them would make the Service unsustainable. To the extent permitted by applicable law, you are responsible for third-party claims, losses, and reasonable defense costs caused by your unlawful use of Loglune, your knowing infringement of another person’s rights, your capture of data you were not authorized to capture, distribution of malware, or material misrepresentation. This responsibility is reduced to the extent Loglune or another person caused the loss and does not apply to good-faith complaints, exercise of statutory rights, or conduct for which indemnity cannot lawfully be required. If your conduct causes Loglune to incur investigation, remediation, legal, or enforcement costs, you agree to reimburse those costs to the extent permitted by applicable law. This includes costs arising from unauthorized access, intellectual-property infringement, payment fraud, abuse, or any violation of Section 10 that results in provable harm to Loglune.

15. Governing law and disputes

These Terms are governed by the laws of Japan, without regard to conflict-of-law rules. If you qualify as a consumer under mandatory law, this choice does not deprive you of mandatory protections or courts available under the law of your habitual residence. Subject to those rights, the Tokyo District Court has jurisdiction at first instance. Before starting formal proceedings, you may contact support@loglune.com with a description of the issue and requested resolution. This informal process does not shorten any legal limitation period or prevent a complaint to a regulator or competent authority. These Terms do not require individual arbitration and do not contain a class-action waiver. An informal notice should identify the account, relevant dates, facts, supporting documents, claimed loss, and requested resolution. The parties may use a reasonable period of up to 60 days to investigate and attempt resolution, but either party may act sooner to preserve a limitation period, seek urgent relief, use small-claims procedures, report to an authority, or exercise a non-waivable right. Nothing prevents Loglune from seeking proportionate injunctive or protective relief against unauthorized access, security abuse, misuse of intellectual property, or disclosure of secrets where monetary relief would be inadequate. This does not create a private arbitration requirement or restrict a consumer’s competent local court.

16. Agreement mechanics, versioning, and electronic records

We may revise these Terms to reflect changes in the Service, law, security, or our business. We will identify the effective date and retain prior versions. If a revision materially affects your rights, we will normally provide at least 30 days’ advance notice by email or within the Service. A shorter period may apply where immediate action is required for security, legal compliance, or circumstances outside our reasonable control. A new term will not retroactively govern a dispute that arose before it took effect. If part of these Terms is unenforceable, the remaining terms remain effective. Failure to enforce a term is not a waiver. We may assign these Terms as part of a merger, reorganization, or transfer of the Service if the successor assumes the applicable obligations and the assignment does not reduce mandatory consumer rights. These Terms and the incorporated documents are the entire agreement about their subject matter and supersede any prior understanding, except a separately signed agreement between you and Loglune that expressly governs. Operational notices may be sent to your registered email address, through the Service, or by posting an updated document. The English version is the controlling version to the extent permitted by law; a translation does not limit mandatory rights arising from the language presented to you. You agree that contracts, notices, receipts, and other records relating to Loglune may be provided electronically, subject to any mandatory right to paper or another format. You may save or print the documents presented to you. A paid contract is formed only when the checkout action clearly indicates a payment obligation, the user takes that action, and the order is accepted. An authentication event, saved payment method, abandoned checkout, or page view is not treated as subscription consent. Contact: support@loglune.com.

Part E — Operational and regional supplements

17. Security reports and vulnerability handling

Send a suspected vulnerability affecting Loglune to support@loglune.com with enough detail to reproduce and assess it. Do not include another customer’s flag definitions, credentials, access tokens, or personal data beyond what is necessary to identify the issue. Security research does not authorize access to another account, social engineering, denial of service, destructive testing, persistence, bulk extraction, privacy invasion, payment abuse, violation of a provider’s systems, or retention or publication of unlawfully obtained data. If you encounter data that is not yours, stop access, preserve only the minimum evidence needed to report the issue, do not share it, and follow reasonable instructions for secure deletion. A report does not transfer ownership of the vulnerability or create a right to payment, employment, confidentiality, or a particular response unless Loglune agrees in writing. Loglune may acknowledge, investigate, prioritize, remediate, or decline a report based on reproducibility, severity, exploitability, affected users, and available mitigations. We do not promise a particular remediation date or public disclosure date. Nothing in this section restricts a report to a regulator, law-enforcement authority, or other channel that applicable law protects. It also does not excuse conduct that is independently unlawful or outside an authorization actually granted by Loglune. Conduct that exceeds the scope described in this section, including unauthorized access, persistence, data retention, publication, or destructive testing, is subject to criminal prosecution and civil action as stated in Section 10.

18. Export, portability, and customer backups

Available export features are intended to help you retain a usable copy of your flag definitions, change history, and account data. The current formats, included fields, size limits, and processing conditions are displayed in the export interface or product documentation. An export may omit system-only data, security logs, provider records, internal fraud signals, data belonging to another customer, data Loglune is legally prohibited from disclosing, or information that cannot reasonably be linked to the requesting account. Statutory access or portability rights remain governed by the Privacy Notice and applicable law. You are responsible for protecting exported files. An export can contain flag and configuration data and embedded identifiers and may no longer benefit from Loglune’s access controls, deletion schedule, or account security after it reaches your environment or another service. Loglune is not a permanent archival or disaster-recovery service. Maintain independent copies of information whose loss would cause material harm. A successful capture or delivery indicator does not replace verification of an export or backup. Before closing an account or before a suspension or plan change takes effect, export content you wish to retain where reasonably possible. Loglune may provide a reasonable export opportunity unless immediate restriction is required for security, law, another person’s rights, technical impossibility, or prevention of abuse.

19. Complaints, support, geographic availability, and local-law variations

A complaint should identify the account, event, relevant dates, requested outcome, and supporting material. Do not send a full payment-card number, an access token, or unnecessary flag or configuration data. Support can explain documented features, assist with account and cancellation procedures, and investigate reported defects. Support cannot waive these Terms, promise a roadmap feature, change a statutory right, or provide legal or financial advice. Only an express written amendment issued by an authorized representative and identifying the affected provision modifies these Terms. A courtesy, delay, refund, credit, workaround, or one-time exception does not create a continuing obligation or amend the treatment of another case. Loglune may use account records, timestamps, delivery logs, request logs, subscription status, support correspondence, and other relevant information to investigate a complaint. Operational notices are effective when sent to the registered address, displayed in the Service, or otherwise delivered through a legally valid method. If law requires actual receipt, a durable medium, a particular heading, or a minimum notice period, that requirement controls. Features, providers, payment methods, currencies, support routes, and legal notices may differ by location. Availability in a country does not represent that every optional feature, provider, language, or payment method is offered there. Loglune may use a local addendum or localized checkout disclosure to satisfy mandatory law. A local addendum supplements these Terms and controls only to the extent of a direct conflict for the affected customer or transaction. No local variation may remove a non-waivable right. If a clause is prohibited in one jurisdiction, it is limited or inapplicable there without changing its application elsewhere to the extent legally permitted. You remain responsible for complying with laws that apply to your data and conduct. Loglune remains responsible for obligations that law places on the service provider and cannot transfer those obligations merely by labeling the customer responsible. The Service is controlled from the operator’s location, but that fact does not eliminate mandatory rights based on a customer’s habitual residence, target market, place of contracting, or another legally relevant connection.

20. Artificial intelligence and automated content processing

Loglune does not use artificial intelligence, machine learning, or large language models to analyze, classify, summarize, score, recommend, or generate content based on Customer Data. Loglune does not use Customer Data to train, fine-tune, or improve any AI or machine-learning model. If Loglune introduces an AI-assisted feature in the future, it will update these Terms and the Privacy Notice before that feature processes personal data, provide a clear description of the feature’s function and data use, and offer an opt-out mechanism where required by the EU AI Act, applicable data-protection law, or these Terms. The tooling Loglune provides to manage, store, and reconstruct flag definitions is rule-based and does not constitute AI or automated decision-making within the meaning of Article 22 GDPR, Article 50 of the EU AI Act, or equivalent provisions.

21. Account lifecycle and closure

Loglune does not delete accounts or stored flag definitions solely because of inactivity. An account that remains inactive for an extended period retains its data. Loglune may send a periodic reminder to the registered email address if an account has been inactive for 12 or more consecutive months. If Loglune introduces an inactivity policy in the future, it will provide at least 90 days’ advance notice and an opportunity to sign in or export content before any action is taken. On termination or account closure, Loglune makes a reasonable export opportunity available where possible and then deletes Customer Data from active systems as described in the Privacy Notice, subject to backups expiring through the normal cycle and to any documented legal, security, dispute, fraud, or accounting exception. You remain responsible for retrieving your flag definitions and account data you wish to keep before closure takes effect. Upon a request from a person with authority to act for the account holder, and after proportionate verification, Loglune may confirm whether an account exists, cancel an active subscription to prevent further charges, delete the account and its data, and provide an export of Customer Data to the extent technically possible and permitted by applicable law. Loglune will not provide account credentials, access tokens, or session access to any person.